We have always been devoted to providing a more convenient in-game experience. If you have any questions about purchasing UC and items, etc, please do not hesitate to contact us we will take care of every question you have asked.
Before we start the conversation, we suggest you read this FAQ about the payment thing and to see if this can solve your question or not:
1. I didn't receive my UC/Items?
We are sorry to hear you are facing network latency or slightly network fluctuation. Both reasons may cause a delay in receiving UC/Items, etc. We request you to wait for 12-24 hours to ensure that your purchase is successfully issued to your account. If you have already waited for 24 hours or more longer but didn't receive the UC/Items, please do not hesitate to contact us via customer service and provide us the specific screenshots of the receipt and purchasing time/amount, we will have an investigation on it and reissue the UC/Items to your account after it's confirmed.
Before we start the conversation, we suggest you read this FAQ about the payment thing and to see if this can solve your question or not:
1. I didn't receive my UC/Items?
We are sorry to hear you are facing network latency or slightly network fluctuation. Both reasons may cause a delay in receiving UC/Items, etc. We request you to wait for 12-24 hours to ensure that your purchase is successfully issued to your account. If you have already waited for 24 hours or more longer but didn't receive the UC/Items, please do not hesitate to contact us via customer service and provide us the specific screenshots of the receipt and purchasing time/amount, we will have an investigation on it and reissue the UC/Items to your account after it's confirmed.
2. Can I get the refund after purchasing wrongly?
Sometimes players will purchase items or UC wrongly, we are sorry to let you know: We cannot make any kind of refund after purchasing successfully. We sincerely suggest players to confirm the transaction details before purchasing it, thank you for your support and understanding.
3. How to purchase UC/Items?
Players can purchase UC through in game directly by clicking the "+" icon at the top right corner of the lobby, after purchasing UC, you can buy the items you want in the game. Thanks for your support.